Privacy Policy

This privacy policy explains how Our Studio ("we", "us", "our") collects and uses your personal information when you use our app, website and related services. We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Account details: name, email, phone number, role.
• Health and fitness data: goals, consultation notes, body measurements, progress photos, movement assessments, training history and check-ins.
• Nutrition data: meal plans, recipes, dietary preferences and food logs.
• Communications: messages, emails, SMS, call records and notes exchanged with our team.
• Usage data: pages visited, actions taken and device/browser information.
• Payment data: processed by our payment provider — we do not store full card details.

• To deliver coaching, training and nutrition services.
• To manage your account, bookings and appointments.
• To communicate with you about your progress, sessions and offers.
• To improve our services and analyse engagement.
• To comply with legal and regulatory obligations.

We rely on the following lawful bases under UK GDPR:

• Contract: to provide the services you've signed up for.
• Consent: for marketing communications and processing of health data (a special category of data).
• Legitimate interests: to improve and secure our services.
• Legal obligation: where required by law.

We share personal data with trusted third-party service providers who help us run our business — including hosting, communications, payments, scheduling and analytics providers. These providers act on our instructions and are bound by appropriate data protection terms. We do not sell your personal information.

Some providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or UK adequacy decisions).

We keep your personal data for as long as your account is active and for a reasonable period afterwards to comply with our legal obligations, resolve disputes and enforce our agreements. Health and fitness records are kept for the duration of your coaching relationship plus any retention period required by law.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time (where consent is our legal basis).
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. No system is fully secure, but we take reasonable steps to safeguard your information.

Our app uses essential cookies and similar technologies to keep you signed in and remember your preferences. We may also use analytics cookies to understand how the app is used.

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made.

If you have any questions about this policy or how we handle your data, please contact us at the contact details provided in the app.